Deliveries

For UK Mainland

Free delivery on orders to UK Mainland (excluding Highlands and Islands) over £100 excluding VAT and delivery
For orders to UK Mainland (excluding Highlands and Islands) under £100, we charge £8.00 plus VAT
Our aim is to get your order to you with 2-3 working days.

There is also a 'small parcel' option where you can choose either Royal Mail, or UPS tracked service.

Unfortunately we have to charge a higher delivery charge for Highlands, Islands and Northern Ireland because we are charged more to deliver to these place by our courier. Please ensure you select the correct delivery zone for your delivery address.

Deliveries to Northern Ireland and Europe

From 1st January 2021, the way in which we ship to EU countries is changing. Standard shipping to the EU will be completed using the courier, UPS.

Please ensure that you enter you address correctly and select the right delivery option for your country.  We will be unable to despatch your order unless this is done correctly.  Prices for international deliveries are based on approximately 20kg per box.  So to minimise your delivery cost per kg, please bear this in mind.  The delivery price is just that - the cost of delivery - it does not include any import duties or tariffs that may be applicable when the delivery arrives in your country.  

When you place your order with Truly (UK) Ltd, you are agreeing to the terms of  ‘Delivered At Place’ (DAP) under the INCOTERMS 2020. Under DAP, Truly (UK) Ltd (Twist Ingredients) delivers the goods to a named destination, specified by you when you place your order. The named delivery destination will be the address listed in the shipping details when placing the order.

You are required to sort out duties and taxes, as well as clearing the goods through customs. 

THIS IS IMPORTANT  The parcel will arrive in your country and will not be released until you have paid any import duties and brokerage fees due.  These may be substantial depending on where your shipping address is and what you have ordered. 

 Please see below a summary of DAP.

 Outline of Responsibilities of Delivered At Place:

  • the goods will not be shipped until payment for both the goods and shipping has been received
  • the agreed place of delivery will be that listed as the shipping address when the order is placed
  • you are responsible for unloading the goods when they arrive
  • we will provide the goods with a commercial invoice
  • we will provide you with any document you need to take over the goods
  • we must carry out any export formalities
  • you must carry out any import formalities; TRULY (UK) Ltd (Twist Ingredients) IS NOT RESPONSIBILE FOR ARRANGING IMPORT CLEARANCES.  When you place your order, you are acknowledging that you are aware of this.
  • the risk is transferred from us to you once the goods are delivered to the destination country
  • if you fail to clear the goods at import then it bears the risk of loss or damage to the goods

If you have an existing account with UPS, you can provide us with your account details to enable the duties to be added to your account. If you do not have an account with UPS, they will request cash on delivery payment for the duties / tariffs.

 A tracking email will be sent to you once the shipment has left Truly (UK) Ltd. After the shipment has been processed through clearance by the customs agent you will be able to use the tracking link to view and pay any charges that might have arisen.

Delivery Timescales

We are anticipating delays with shipments to the EU from 1st January 2021, which could last for a few months at least.

Once the shipment has left Truly (UK) Ltd we estimate delivery within 7 working days, subject to duties and tariffs being paid by you. However, this could be affected by reasons outside of our control, such as customs delays.

If you would prefer to arrange your own Shipping, we are happy for you to do this

Non European Customers

We are happy to accept orders from Non European Customers, although at this time we can do this on a 'Collection Only' basis.  We can advise you of carton dimensions and weights and you will need to arrange collection with your own Carrier from Sprinkles HQ, Brimfield, Ludlow, United Kingdom. SY8 4NX